Contact Our Support Team
We’re committed to providing responsive customer service to all Canadian players. Our dedicated support team is available across multiple channels to address account inquiries, payment concerns, responsible gaming resources, and general assistance. Whether you’re experiencing technical difficulties or need clarification on our terms and conditions, we’re here to help resolve your issues promptly and professionally.
Communication Channels
- Live online chat available 24/7 for immediate assistance with urgent matters
- Email support at [email protected] for detailed inquiries requiring documentation
- Telephone support at 1-888-742-5678 EST, Monday through Friday, 9 AM to 11 PM
Support Categories and Response Times
- Account and login issues: Response within 2 hours via all channels
- Deposit and withdrawal requests: Handled within 4 business hours
- Responsible gaming and self-exclusion: Priority response within 1 hour
- Complaints and disputes: Formal response within 5 business days with documentation
- General inquiries: Response within 24 hours during business hours
Last updated: January 10, 2026